These terms govern your use of the Kratu AI Labs website and any services you engage us for. By using this site or working with us, you accept these terms.
Kratu AI Labs designs, builds and operates AI systems and automation for businesses. The specific scope, deliverables, timelines and fees for any engagement are set out in a separate written proposal or statement of work agreed between us.
Our systems are designed to assist and accelerate your work — they do not remove professional responsibility. Where a system produces estimates, documents or recommendations, a suitably qualified member of your team shall review and approve them before use, as set out in section 14. We do not guarantee specific business results.
Fees, billing terms and any recurring charges are as stated in your proposal or statement of work. Pricing shown on this website is indicative and confirmed on your demo/discovery call. All fees for US engagements are quoted and payable in US dollars (USD) and are exclusive of any sales, use, VAT, GST or similar taxes, which are added where applicable. All amounts are payable free and clear of any withholding; if withholding is required by law, the amount payable is increased so that we receive the sum we would have received had no withholding applied. Invoices are payable within 15 days unless your statement of work says otherwise.
The following terms apply to the engagement tiers offered to US clients:
Launch Pilot fees are non-refundable once work has begun, as the Pilot involves setup and configuration on your own requirements. Managed System plans are billed monthly and may be cancelled with 30 days' written notice; fees already paid for the current billing period are not refunded, and no further charges apply after the notice period ends. Build & Own It fees are non-refundable once the build has commenced. Any specific refund terms in your signed proposal or statement of work take precedence over this section.
Either party may terminate an ongoing engagement with 30 days' written notice. We may suspend or terminate immediately in the event of non-payment or misuse of the systems. On termination, recurring billing stops at the end of the notice period and we cease operating any managed systems on your behalf. Unless your agreement states otherwise, we will return or delete your data and revoke access within a reasonable period on request. Fees owed for work performed up to the effective date of termination remain payable.
Ownership of custom deliverables is defined in your engagement agreement. We retain rights to our pre-existing tools, frameworks and know-how used to deliver the work.
We treat the information and materials you share with us as confidential and use them only to provide the agreed services.
TO THE MAXIMUM EXTENT PERMITTED BY LAW: Except as expressly stated in a signed agreement, this website and our services are provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied — including the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the services will be uninterrupted or error-free, or that outputs will be free of inaccuracies; you remain responsible for professional review and sign-off of any output before use.
TO THE MAXIMUM EXTENT PERMITTED BY LAW: neither party is liable for indirect, incidental, special or consequential loss, or for loss of profit, revenue, anticipated savings, goodwill or data, arising from this website or the services. Our total aggregate liability for all claims relating to an engagement is limited to the fees you paid us for that engagement in the 12 months preceding the event giving rise to the claim. These limits do not apply to a party's liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, to your obligation to pay fees due, or to any liability that cannot lawfully be limited. Our liability is further reduced to the extent loss arises from an output used without the review required by section 14, from Client Data you were not entitled to provide, or from your modification of a system deployed on your own infrastructure.
We are not liable for any delay or failure to perform caused by events beyond our reasonable control — including but not limited to acts of God, natural disasters, war, terrorism, civil unrest, labour disputes, internet or utility outages, government actions, and the failure, suspension, rate-limiting, deprecation or withdrawal of a third-party service, model or API on which the services depend. Affected obligations are suspended for the duration of the event, and we will use reasonable efforts to substitute an equivalent alternative where one exists. This section does not suspend any obligation to pay amounts already due. If such an event continues for more than 30 days, either party may terminate the affected part of the engagement on written notice.
The parties will first attempt to resolve any dispute in good faith through direct negotiation. If it is not resolved within 30 days, the dispute will be submitted to confidential, binding arbitration before a single arbitrator under the Commercial Arbitration Rules of the American Arbitration Association, with the seat and venue in Wilmington, Delaware and proceedings conducted in English, before either party resorts to litigation. Two exceptions: either party may seek injunctive relief in court for actual or threatened infringement or misuse of intellectual property or confidential information, and either party may bring a claim for unpaid fees, or any claim that qualifies for a small-claims court, in that court instead. Each party bears its own costs unless the arbitrator decides otherwise.
These terms are governed by the laws of the State of Delaware, USA, excluding its conflict-of-laws rules and the UN Convention on Contracts for the International Sale of Goods. The state and federal courts located in Wilmington, Delaware have exclusive jurisdiction over any matter not subject to arbitration under section 12.
Our systems produce machine-generated outputs — including quantity take-offs, bills of quantities, cost estimates, schedules, drafts and recommendations. Such outputs may contain errors, omissions or inaccuracies, and may reflect assumptions that do not hold for your project.
You shall ensure that every output is reviewed and approved by a suitably qualified person before it is relied upon, issued, tendered, priced or used in construction. Where an output relates to fire protection, life safety or any other regulated discipline, that review must be carried out by a professional who is licensed, chartered or otherwise competent to certify work under the codes and standards applicable to the project.
For the avoidance of doubt: our outputs are not a certified, sealed or stamped engineering design; are not a certification of compliance with any code or standard (including, by way of example, NFPA 72, NFPA 13, the National Building Code of India 2016 or any Indian Standard); and do not replace approval by any authority having jurisdiction, statutory authority or insurer. We do not provide professional engineering services and do not act as engineer of record. Responsibility for design intent, code compliance, statutory submissions, tender pricing and procurement decisions remains with you and your professional advisers.
Where you use an output without the review required by this section, you are responsible for the consequences of doing so, and section 17 applies.
“Client Data” means the drawings, specifications, rates, documents, content, credentials and other materials you or your users provide to us or to a system we build, together with the outputs generated from them. Our handling of personal data is also described in our Privacy Policy, and we handle Client Data in accordance with applicable data protection law, including the California Consumer Privacy Act as amended where it applies to you, the Digital Personal Data Protection Act, 2023 (India) in respect of our own processing, and the EU/UK GDPR where a data subject is located in those territories.
Roles. You determine what Client Data is provided and for what purpose, and you are the controller of it (the Data Fiduciary, where the Digital Personal Data Protection Act, 2023 applies). Where we process Client Data, we do so only to provide the agreed services and on your instructions.
What you must not send us. You shall not provide personal data beyond the business contact details necessary for the engagement, and shall not provide sensitive or special-category personal data, payment card data, or health, biometric or children's data, unless we have agreed in writing to receive it. Drawings and specifications should be provided with personal data removed where it is not needed.
Your warranty. You warrant that you have the rights and lawful basis (including any required notice or consent) to provide Client Data to us and to have it processed as described in your statement of work.
Managed System (subscription). Where we host and operate a system for you, we process Client Data on our own infrastructure using our own third-party provider accounts. We maintain technical and organisational measures appropriate to the risk, including encryption in transit, access control on a least-privilege basis, individually attributed administrative access and encrypted backups. We engage sub-processors — including infrastructure, hosting and AI model providers — under obligations no less protective than these, and we may change them on notice to you; you may object on reasonable grounds. Processing takes place in India and may involve providers located elsewhere, including the United States. Uploaded inputs are retained only for as long as needed to deliver the service and no longer than 90 days unless your statement of work requires otherwise; on written request following termination we delete or return Client Data within 30 days, save for copies held in routine backups which are purged within a further 35 days, and copies we are required by law to retain. We will confirm deletion in writing on request.
Build & Own It (one-time licence). Where we deploy a system onto infrastructure you own or rent, that deployment runs entirely on your infrastructure and under your own third-party provider accounts and API keys, in your name and at your cost. You are the sole controller and operator of it: hosting, network and physical security, patching, monitoring, backups, key management and the cost and terms of any AI or third-party provider are your responsibility. We hold no standing access to your systems or Client Data after handover. Any support access is initiated by you, limited to what is necessary, and ends when the task ends. During the build and onboarding period we necessarily process a working copy of the Client Data you supply for configuration and testing; we delete that working copy within 30 days of handover unless you ask us to retain it in writing.
Personal data breach. Where we become aware of a breach affecting Client Data we process, we will notify you without undue delay after confirming it, share what we reasonably know, and assist you at your cost in meeting your own notification duties. Notification is not an admission of fault or liability. Where a system runs on your own infrastructure, detection and notification are your responsibility.
Model improvement — what we do and do not do. We do not use Client Data to train or fine-tune general-purpose or foundation models, and we do not use one client's data to produce or improve outputs for another client. Some systems do learn within your own workspace: for example, our content agents use your prior approved content and its performance data to improve your subsequent outputs. That processing is confined to your engagement and is part of the service you are buying. Third-party model providers process prompts under their own terms; we select providers that do not train on submitted data where such an option is offered.
You will provide timely access, accurate inputs, the credentials and approvals we need, and a named contact with authority to make decisions. Timelines assume this; delays caused by late access, incomplete information or slow approvals extend them accordingly and are not our breach.
You shall not, and shall not permit any person to: use the services or their outputs unlawfully or for any unlawful purpose; present an output as a certified, sealed or approved design, or as a certification of code compliance; resell, sublicense, or make the system available to third parties as a service, except as your engagement agreement permits; reverse engineer or attempt to extract our pre-existing tools, frameworks or prompts; or use the services in a way that breaches the terms of any third-party platform.
Content published on your behalf. Where a system publishes to your accounts on your instruction, you remain the publisher of that content and are responsible for it. Where the system provides an approval step, publication follows your approval. You confirm that you are authorised to grant us access to those accounts, that doing so does not breach the platform's terms, and that you will comply with those terms. We are not responsible for a platform suspending, rate-limiting or removing your account or content.
You will indemnify us against third-party claims, and the reasonable costs of defending them, arising from: (a) Client Data that is unlawful, infringing, or provided without the rights or lawful basis warranted in section 15; (b) use of an output without the review required by section 14; (c) content published under your name or on your accounts; (d) your modification of, or failure to maintain, a system deployed on your own infrastructure; or (e) your breach of section 16.
We will indemnify you against third-party claims that our pre-existing tools or frameworks, as supplied by us and used as agreed, infringe that party's intellectual property rights. We may at our option modify or replace the affected element, or terminate the affected part of the engagement and refund fees paid for it. This indemnity does not apply to Client Data, to third-party or open-source components supplied under their own licences, to outputs of third-party AI models, or to anything you have modified. It is subject to the limits in section 10.
An indemnified party must give prompt written notice of a claim, allow the indemnifying party to control the defence and settlement (provided no settlement admits its liability or imposes an obligation on it without consent), and provide reasonable cooperation at the indemnifying party's cost.
Our systems depend on third-party providers — including infrastructure, hosting and AI model providers — whose availability, capabilities, rate limits, terms and pricing are outside our control. A provider may change, deprecate or withdraw a model or service. Where that happens we may substitute a materially equivalent alternative without that being a breach of these terms, and we will tell you if the change materially affects the service.
For a Managed System, where a provider materially increases its charges we may pass that increase through with 30 days' written notice; you may terminate the affected subscription within that notice period without further charge. For a system running on your own infrastructure, you contract with and pay those providers directly and their terms apply to you.
Unless you tell us in writing that you would rather we did not, we may identify you as a client by name and logo in a factual client list or case study. We will not publish your confidential information, commercial figures or Client Data without your written consent.
Order of precedence. If there is a conflict, a signed proposal or statement of work prevails over these terms, and these terms prevail over any other page of this website.
Entire agreement. These terms together with your proposal or statement of work are the entire agreement between us on their subject matter, and supersede any earlier proposal, presentation, website statement, marketing material or oral statement. Nothing in this clause excludes liability for fraud or fraudulent misrepresentation.
Severability. If a provision is held unenforceable, it is modified to the minimum extent necessary to make it enforceable, or severed if it cannot be; the remainder is unaffected.
No waiver. A failure or delay in enforcing a right is not a waiver of it.
Assignment. You may not assign or transfer your agreement without our written consent. We may assign it to a successor in connection with a reorganisation or a sale of all or substantially all of our business, on notice to you.
Notices. Written notice under these terms — including any 30-day notice — must be sent by email to hello@kratuailabs.com for us, and to the email address stated in your statement of work (or last used by your authorised contact) for you. Notice is deemed received on the next business day after sending, unless the sender receives a delivery failure.
Survival. Sections 7, 8, 9, 10, 14, 15, 17 and 20 survive termination or expiry, together with any provision that by its nature is intended to.
Relationship. We are independent contractors. Nothing here creates a partnership, joint venture, agency or employment relationship, and neither party may bind the other.
No third-party rights. These terms are enforceable only by you and us.
Business use only. The services are offered to businesses for business purposes and are not consumer services.
By accepting these terms or engaging our services, you represent that you are at least 18 years old and that you are authorized to accept these terms on behalf of the business you represent and to bind that business to them. You accept these terms for business purposes and not as a consumer.
We may update these terms from time to time. The "last updated" date above reflects the latest version.
Questions? Email hello@kratuailabs.com.
Kratu AI Labs is a business registered with the Government of India under Udyam (MSME), with its place of business in Mumbai, Maharashtra, India. Udyam registration UDYAM-MH-33-0799061. You can verify our Udyam registration on the Udyam portal.